Returns & Exchange

• After submission you receive an RMA number and a confirmation email with a short next-steps checklist.
• We review the request. If approved, we send packing instructions and the warehouse address. Address is provided only after moderation.

• Standard PVC panels and posts.
• Hardware and accessories in sealed factory packaging.
• Orders without custom modifications.

• Custom cut / trimmed / special order — no returns ✂️
• Gate motors/electrics if packaging is opened.
• Clearance and “last chance” items.

• No signs of installation, concrete, or dirt.
• Complete set and intact packaging.
• Receipt or order number is required.

• Request within 30 days from delivery date.
• Shipping damage must be reported within 48 hours with photos of the item, packaging, and freight label.

• Return shipping is paid by the customer if the fault is not on our side.
• If it is our fault we arrange and cover return logistics.

Restocking fee triggers:

• 10% — opened but unused, complete, packaging intact.
• Up to 20% — bulky items/pallets or packaging with visible wear that requires rework.
• Refunds are issued to the original payment method within 5–10 business days after warehouse inspection.

• We place a new order and credit the value of returned items.
• Price difference and freight are calculated separately.

1. Submit a request: order number, items, reason, photos.
2. Receive packing instructions and warehouse address (after moderation).
3. Ship the goods and share the tracking number.
4. After inspection we confirm the refund or credit amount.

• Take photos of the item, packaging, and freight label (see guide below).
• Notify us within 48 hours. We will replace damaged items or process a partial refund.